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Live Chat

Free Live Chat Software

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

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  • Route leads and customers to the right person on your team

  • Use chat automation to deliver fast responses to common questions

  • Provide real-time customer support while on the go

  1. Engage website visitors on their terms with live chat.

    Today’s buyers want information—and they want it now. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

    Easily customize your live chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience.

    Inbox and Chat Settings

  1. Automate busy work with chatbots.

    Make it easier for your team to have unlimited, personalized conversations at scale. HubSpot’s live chat tool is fully integrated with a chatbot builder that you can start using for free — no coding required.

    Easily create bots that help you qualify leads, book meetings, provide answers to common questions, and more.
    Create a chat flow with chat bots

    Click to enlarge
    Create a chat flow with chat bots

  2. Give your team the context they need.

    Each chat conversation is automatically stored in a universal inbox on HubSpot’s free CRM, giving your team complete context and a clear view of every prospect or customer interaction.

    Respond to chats, take notes, send emails, make calls, schedule follow-up tasks, create support tickets, and more — all from the conversations inbox.
    Conversations Inbox

    Click to enlarge
    Conversations Inbox

  3. Have chat conversations on the go.

    Out of the office? No problem. Use HubSpot’s free Slack integration to get live chat notifications, respond directly via Slack, or carry out conversations using the HubSpot mobile app.

    Set chat office hours so site visitors know when you’re available to chat, and set up email capture so you can follow up on any chat requests you missed.
    Slack Conversation

    Click to enlarge
    Slack Conversation

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060

Related Resources

If you’re interested in live chat software, these related resources may help.

Frequently Asked Questions

  • Live chat is a method of contact that many companies use to enable their customer-facing teams to talk with customers or prospects in a direct, quick manner. Rather than using social media or email, many customers appreciate the speed of resolution when working with a team over live chat. 

    Traditionally, live chat works in a widget on your website, so customers can use the live chat window and continue to use your website. Some companies also choose to use AI or automated routing to ensure inquiries get handled as quickly as possible and by the best person to do so.

    HubSpot’s live chat has built-in chatbots and automation, so customers get quick answers to all their important questions. Additionally, live chat integrates with HubSpot's free CRM, seamlessly logging each visitor's chat history, which gives your team the context they need to provide personalized support and sales experiences to every contact.

  • Popular features of HubSpot live chat include:

    • Real-time support: Your team will have the ability to talk with customers or prospects in real time to understand their direct pains and needs.
    • Chat automation: Conversation routing and automation allows your team to use their energy where it is best applied.
    • Integration with HubSpot CRM: Full visibility into customer and prospect information helps your team provide better support and close more deals. 
    • Chat history logging: Contact activity pages allow team members to view historical conversations and their outcomes all in one place.

  • You can change the look and feel of HubSpot’s live chat widget after adding it to your website. Available customization options allow you to add your own logo as the chat’s avatar, define chat module parameters, and more. 

  • Details from your live chat interactions are automatically logged into your HubSpot CRM. With conversation history and contact details at your disposal, your team will be able to delight customers and prospects with personalized attention.  

  • Implementing live chat is typically a short process. You will need to embed the live chat widget on your site, but no development work is required — we provide an automatically generated code to use. You can easily create bots and automation in no time using an intuitive builder to develop workflows. Beyond that, HubSpot’s live chat automatically integrates with HubSpot’s CRM tools, so your team can take advantage of contextual information about the customer without needing to do any extra data migration work. You can be up and running in hours rather than days or weeks.

  • You can get started with HubSpot’s live chat and chatbot builder for free with no credit card required. If you’re looking for more advanced features to help automate and scale your marketing operations, HubSpot also offers premium features with Starter, Professional, and Enterprise editions of Marketing Hub.

  • Live chat software provides an easy and convenient way for you to communicate with customers and prospects. Your sales, service, and marketing teams can all take advantage of live chat functionality to resolve issues, answer inquiries, and more. Lastly, live chat helps your customers by allowing them to reach out to you without writing an email or making phone calls.