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HubSpot's help desk tool showing ticket board

Free Help Desk & Ticketing Software

Keep track of customer requests in one unified help desk that connects to your CRM database.

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  • Provide personalized support to your customers

  • Save time, reduce errors, and streamline service processes

  • Measure effectiveness and improve team performance

  1. Efficient and effective customer support management.

    As your customer base grows, it becomes easier to let customer issues slip through the cracks. Emails get lost, spreadsheets become unmanageable, and customers suffer.

    With HubSpot’s ticketing system, you can efficiently resolve issues to exceed your customers’ expectations. And because the ticketing system is connected to the rest of the HubSpot CRM platform, you can keep track of everything in one place.

    HubSpot software showing sending an email from a contact record

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  1. Log and organize tickets all in one place.

    With HubSpot’s ticketing system, you can record, organize, and track all your customers’ issues in one dashboard. Then keep track of key support metrics like agent response time, ticket volume, and more, so you can effectively manage customer demand, and coach your support team to be successful.
    Hubspot help desk tool showing conversations

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    Hubspot help desk tool showing conversations

  2. Automate and optimize your customer support.

    HubSpot’s ticketing tools include routing and automation features to create efficiencies. With HubSpot, your team can spend less time on help desk management and manual data entry, and more time helping customers succeed.
    Hubspot's help desk tool showing a ticket resolution workflow

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    Hubspot's help desk tool showing a ticket resolution workflow

  3. Conversations powered by your CRM.

    As a seamless component of your HubSpot CRM database, the help desk tool also displays helpful information about customers' history, product details, service issues, and more. That way, your team has all the right context to deliver helpful, personalized support to each and every customer — faster.
    Hubspot's help desk tool showing a shared inbox

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    Hubspot's help desk tool showing a shared inbox

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060

Related Resources

If you’re interested in help desk software, these related resources may help.

Frequently Asked Questions

  • A help desk is a centralized tool for managing incoming customer issues. Help desks let you organize and record ongoing customer issues and provide a reference point for your customer-facing teams. Help desks also let you track efficiency metrics to manage the performance of your customer-facing team—things like response time, ticket volume, first resolution time, and how many tickets are in which stage of resolution.

    Some companies choose to have multiple teams working within a singular help desk. In that case, a help desk with built-in automation, folders, and escalation systems can be beneficial.

    HubSpot’s help desk offers all of this and more. Use automation to send your tickets directly to the best user on your team. Escalate effectively and efficiently so your customers never have to wait too long. Use HubSpot’s built-in knowledge base to document all of your existing knowledge, and make it easy for customers to find answers on their own.

  • HubSpot’s help desk is part of Service Hub, and you can get started with it for free. If you're looking for more advanced features to help automate and scale your customer support operations, HubSpot also offers premium features with Starter, Professional, and Enterprise editions of Service Hub.

  • Popular features of HubSpot’s help desk include:

    • Integrated feedback surveys to track customer sentiment and happiness
    • Ticket automation and routing
    • Internal and external performance metrics
    • Triage and SLA levels to meet all your customer needs
    • Built-in knowledge base to quickly create and reference documentation

  • If you’re already using a help desk, implementation time may vary based on factors like data migration and the complexity or amount of data you have to move over. For companies that have never used a help desk, the implementation time is much shorter—the only thing you need to set up is access for your team and their specific role.